For young people and families
Get help
You do not need a diagnosis, a referral or a good explanation to call us. Start with the line below that sounds most like your situation.
Our doors are open 9am – 5pm weekdays, excluding public holidays. We are at 86-90 Rowan Street, Wangaratta. Phone (03) 5720 2201 covers both the Wangaratta and Benalla offices.
What's going on?
Pick the line closest to your situation.
I've got nowhere to stay tonight
Reconnect
12–18, homeless or at riskReconnect supports young people aged 12–18 who are homeless or at risk, using early intervention and flexible, family-focused support to stabilise housing, strengthen relationships, and improve engagement with education, work, and the community. Young people and or their families may self-refer or be referred from a range of sources.
Transitional Assistance Program (TAP)
16–25, homeless or at riskTAP supports young people aged 16–25 who are homeless or at risk by providing coordinated case management, practical assistance, and help securing safe, affordable housing while building skills for independent living.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
Our office is closed right now.
If you need somewhere to stay tonight
The Victorian statewide homelessness line answers at any hour on 1800 825 955. Free, 24 hours. The call is directed to the nearest service. After hours it goes to Salvation Army Crisis Services.
Things at home aren't safe
Adolescent Family Services (AFS)
Young people with complex needsThis program provides tailored, creative support for young people with complex needs or high-risk behaviours, helping them and their families improve wellbeing and strengthen the home environment.
If you are in immediate danger, call 000.
Safe Steps Family Violence Response Centre answers at any hour on 1800 015 188. Free, 24 hours. Not free from a mobile, and you can ask them to call you back.
The Hume Riverina Community Legal Service runs its Invisible Hurdles project from our building. It provides legal help for young people experiencing, or at risk of experiencing, family violence in North East Victoria.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I'm about to lose my rental
Sustainable Tenancies At Risk (STAR)
All ages, private rentalThe STAR Program supports people of all ages at risk of losing private rental housing by providing early intervention, tenancy support, and practical assistance to sustain tenancies and prevent homelessness.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I've left care and I'm on my own
Better Futures / Home Stretch (BF/HS)
15.9–21, care leavers. Referrals from DFFHBetter Futures/Home Stretch supports young people aged 15.9–21 who have been in care to transition to independence, providing case management to help them achieve their goals, with referrals from DFFH and related services.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I want my licence but no one can teach me
TAC L2P Learner Drivers
16–21, up to 23 in some casesThe TAC L2P Program supports eligible young learner drivers aged 16–21 (up to 23 in some cases) who do not have access to a supervising driver or an appropriate vehicle, helping them gain the driving experience needed to obtain a probationary licence.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I can't afford food this week
Fair Feed
Young peopleFair Feed provides meals to young people in socially inclusive ways, while increasing engagement with the wider community, friends and family and the young person's worker.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I'm a parent and things have broken down at home
Adolescent Family Services (AFS)
Young people with complex needsThis program provides tailored, creative support for young people with complex needs or high-risk behaviours, helping them and their families improve wellbeing and strengthen the home environment.
Reconnect
12–18, homeless or at riskReconnect supports young people aged 12–18 who are homeless or at risk, using early intervention and flexible, family-focused support to stabilise housing, strengthen relationships, and improve engagement with education, work, and the community. Young people and or their families may self-refer or be referred from a range of sources.
Our doors are open 9am – 5pm weekdays, excluding public holidays.
I work with a young person and need to refer them
Referrals come to us by phone, email or fax. Tell us what the young person needs and we will say which program fits and what happens next.
- Phone (03) 5720 2201
- Email info@nesay.com.au
- Fax (03) 5721 8185
Adolescent Family Services – Finding Solutions takes referrals through Child Protection Intake only. Better Futures / Home Stretch and Targeted Care Packages come through DFFH and related services.
Send a referral
The King River at Oxley
The Quick exit button
This button will take you to a different website straight away. You can also press the Escape key twice.
Outside office hours
NESAY does not answer a phone outside 9am – 5pm weekdays, excluding public holidays. If you are homeless or at risk of homelessness, the Victorian statewide homelessness line answers at any hour on 1800 825 955. Free, 24 hours. The call is directed to the nearest service. After hours it goes to Salvation Army Crisis Services.
Housing and homelessness
Somewhere to stay tonight, keeping the place you have, or finding somewhere you can afford.
Housing
Transitional Assistance Program (TAP)
TAP supports young people aged 16–25 who are homeless or at risk by providing coordinated case management, practical assistance, and help securing safe, affordable housing while building skills for independent living.
16–25, homeless or at riskSelf-referralCall (03) 5720 2201
Housing
Reconnect
Reconnect supports young people aged 12–18 who are homeless or at risk, using early intervention and flexible, family-focused support to stabilise housing, strengthen relationships, and improve engagement with education, work, and the community. Young people and or their families may self-refer or be referred from a range of sources.
12–18, homeless or at riskSelf-referralCall (03) 5720 2201
Housing
Sustainable Tenancies At Risk (STAR)
The STAR Program supports people of all ages at risk of losing private rental housing by providing early intervention, tenancy support, and practical assistance to sustain tenancies and prevent homelessness.
All ages, private rentalSelf-referralCall (03) 5720 2201
Family and relationships
Support for young people and their families when things at home have broken down.
Legal help
The Invisible Hurdles Project, a two-year project funded by the Victorian Legal Services Board and Commissioner, providing better legal outcomes for young people experiencing, or at risk of experiencing, family violence in North East Victoria.
Family and relationships
Adolescent Family Services (AFS)
This program provides tailored, creative support for young people with complex needs or high-risk behaviours, helping them and their families improve wellbeing and strengthen the home environment.
Young people with complex needsSelf-referralCall (03) 5720 2201
Family and relationships
Adolescent Family Services – Finding Solutions (AFS-FS)
Adolescent Family Services – Finding Solutions supports young people and their families to address issues that may lead to family breakdown and prevent involvement with the Child Protection system, with referrals made through Child Protection Intake only.
Referral via Child Protection Intake onlyChild Protection Intake onlyCall (03) 5720 2201
Mental health and wellbeing
Counselling at school, and a group program run over six sessions.
Mental health and wellbeing
School Counselling
Fee for service arrangement whereby NESAY provides a team member onsite to provide counselling for students at the school.
SchoolsThrough your schoolCall (03) 5720 2201
Mental health and wellbeing
Learn, Lead, Live (Triple L)
The Learn, Lead, Live ("Triple L") Program is a six-session group program that supports young people to build self-awareness, communication, and positive relationships while strengthening emotional regulation and overall wellbeing in a future-focused way.
Group programSelf-referralCall (03) 5720 2201
Learning to drive
For learner drivers with no supervising driver and no car to practise in.
Life skills and independence
TAC L2P Learner Drivers
The TAC L2P Program supports eligible young learner drivers aged 16–21 (up to 23 in some cases) who do not have access to a supervising driver or an appropriate vehicle, helping them gain the driving experience needed to obtain a probationary licence.
16–21, up to 23 in some casesSelf-referralCall (03) 5720 2201
Food
Meals for young people, shared with other people rather than handed over at a door.
Life skills and independence
Fair Feed
Fair Feed provides meals to young people in socially inclusive ways, while increasing engagement with the wider community, friends and family and the young person's worker.
Young peopleSelf-referralCall (03) 5720 2201
Leaving care
Support for young people moving out of care and into living independently.
Out of home care
Better Futures / Home Stretch (BF/HS)
Better Futures/Home Stretch supports young people aged 15.9–21 who have been in care to transition to independence, providing case management to help them achieve their goals, with referrals from DFFH and related services.
15.9–21, care leavers. Referrals from DFFHDFFH and related servicesCall (03) 5720 2201
Out of home care
Targeted Care Package (TCP)
Targeted Care Packages provide flexible, tailored support to improve outcomes for children and young people in out-of-home care.
Out-of-home careDFFH and related servicesCall (03) 5720 2201
Referrals from services and schools
Tell us what the young person needs and we will say which program fits and what happens next. Most programs take a referral from anyone, including the young person themselves.
Two exceptions. Adolescent Family Services – Finding Solutions takes referrals through Child Protection Intake only. Better Futures / Home Stretch and Targeted Care Packages come through DFFH and related services.
How to reach us
- Phone
- (03) 5720 2201 for Wangaratta and Benalla
- info@nesay.com.au
- Fax
- (03) 5721 8185
- In person
- 86-90 Rowan Street, Wangaratta, 9am – 5pm weekdays, excluding public holidays
Your privacy, rights and complaints
Ask our team for a copy of any of these. Call (03) 5720 2201 or email info@nesay.com.au.
Your privacy
What we record about you, who can see it, and how you ask for your own file.
Your rights and responsibilities
What you can expect from our team, and what we ask of you while we work together.
Compliments and complaints
How to tell us something went well, or that it did not. Raising a complaint does not affect the support you get.